Purchase Conditions

Shipping
Orders ship free of charge. A majority of orders ship via Fedex Express (1-2 days transit) or via air freight (5-7 days transit), with the exception of orders containing certain large-volume items, which may ship via ocean freight (2-4 weeks transit). Orders above $10,000 may ship ocean freight by default. If you wish to specifically request Express or air freight service for your order, please contact customercare@marset.com or call us toll free at 1-888-402-1718. Additional charges may apply.
We currently ship only to addresses within the United States, excluding Puerto Rico or other non-continental U.S. territories. Please refer to this link to look for dealers overseas.

Return policy
In case of buyer’s remorse goods may only be returned within 15 days from the date of receipt, subject to an official authorization and approval in writing by MARSET USA. Returned goods must be returned in the original packaging, in perfect state, with the reference of the printed authorization, and must not have been installed. Once the goods have been inspected, if approved, a credit note or refund of up to 100% of the invoice amount will be issued within 7 days. No returns will be accepted for orders above $5,000 net, excluding taxes and shipping, or for orders of 10 items or more.
If there is a problem with your order, contact Customer Service at (888) 402-1718 MARSET USA.

Warranty
During the warranty period of your product, MARSET USA will repair or replace, at its option, products that are proven to be defective. This warranty does not apply to damages resulting from accident, alteration, tampering, misuse, negligence or abuse.
Our fixtures carry a 2-year warranty under normal use valid from the date of purchase. All our fixtures display a code with the manufacturing date. Removal of the code will void the warranty. Our warranty liability includes the repair or replacement of the goods, excluding shades and light sources. The cost of installation and/or uninstalling the product and the transport fees are not included in this warranty.
Any manipulation or alteration of the product by a third party will void the warranty, and may void the UL certification.

Secure Payment
MARSET USA understands the need and importance of keeping personal information safe, and we utilize Secure Sockets Layer (SSL) technology to achieve this. Your credit card and personal information are encrypted throughout the ordering process. If you prefer not to send your credit card information over the Internet, you may place your order over the phone toll free at (888) 402-1718.

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